Wellthlink Global - Privacy and Policies

Terms and Conditions of Sale

1. Introduction & About Us

Scope: These Terms govern all product purchases from Wellthlink Global Limited (“Wellthlink,” “we,” “us,” or “our”) across all sales channels (offices, websites, social media, distributors, and representatives). By placing an order, the customer (“you”) agrees to these Terms.
Business Operations: Wellthlink develops, markets, and sells herbal and wellness products designed for general well-being in compliance with Nigerian regulatory requirements.

2. Orders & Pricing

Order Acceptance: Orders are accepted only upon our confirmation or product dispatch. We reserve the right to cancel orders due to stock unavailability, pricing errors, unverified payments, or suspected fraud. Cancelled orders will be refunded.
Pricing & Currency: Prices are listed in Nigerian Naira (₦) and are subject to change without notice due to manufacturing costs, logistics, or taxes. The applicable price is the one confirmed at the time of your order.
Payment: Full payment is required before dispatch via approved payment methods. We reserve the right to suspend suspicious or irregular transactions. Please retain your payment receipts.

3. Product Information & Disclaimers

Accuracy: We strive for accurate product descriptions, but packaging updates and screen color variations may occur. Always check the physical product label for final ingredients, directions, and warnings.
Wellness Disclaimer: Our products are not substitutes for professional medical advice. Consult a healthcare professional before use if you are pregnant, nursing, have a medical condition, take prescription medication, or experience an adverse reaction.
Unauthorized Claims: Customers, distributors, and agents are strictly prohibited from making false, exaggerated, or unauthorized medical claims regarding Wellthlink products.

4. Delivery & Inspection

Logistics: Delivery is handled through authorized partners. Delivery timelines are estimates and may vary based on location, weather, holidays, or logistics disruptions.
Customer Accuracy: You must provide accurate delivery details. Wellthlink is not responsible for failed deliveries caused by incorrect addresses.
Inspection: Inspect your order immediately upon delivery. Contact us promptly with photographic evidence if products are damaged, missing, or tampered with.

5. Returns, Exchanges & Refunds

Eligibility: Due to health, hygiene, and safety regulations, opened, used, or tampered products cannot be returned unless they are inherently defective or incorrectly supplied.
Process: Contact an authorized Wellthlink representative for instructions before returning any item. Approved refunds will be processed via the original payment method, subject to third-party provider timelines.

6. Promotions & Distributor Rules

Promotional Offers: Discounts, bundles, and special offers are subject to availability, cannot be combined unless stated, and may be modified or withdrawn at our discretion.
Distributor Purchases: Purchases made by registered distributors are additionally bound by the Wellthlink Distributor Agreement, Compensation Plan, and Code of Ethics. Commissions are subject to these specific rules.

Dispute Resolution, Compliance & Legal Terms
1. Conduct & Communication Rules
- Communication Standards: All parties must communicate respectfully. We reserve the right to restrict or terminate communications involving threats, harassment, violence, hate speech, or intimidation.
- Whistleblower Protection: Genuine complaints made in good faith will not face retaliation.
- Policy Abuse & Misconduct: Fabricating evidence, submitting knowingly false complaints, attempting to secure fraudulent refunds/commissions, or harassing staff constitutes serious misconduct. Wellthlink will take proportionate corrective action and may report fraud, theft, or criminal activity to relevant Nigerian authorities.
2. Customer & Distributor Responsibilities
- Cooperation: When filing a complaint, you must provide truthful information, submit requests promptly, keep receipts, provide reasonable evidence, and cooperate fully with any internal investigation while respecting confidentiality.
- Distributor-Specific Disputes: Disputes between distributors must be handled through Wellthlink's internal complaint process. Public accusations, defamation, or social-media attacks are strictly prohibited.
3. Complaint Resolution & Escalation Process
- Internal Escalation: If you are dissatisfied with an initial complaint decision, you may request a formal review by submitting a written request detailing the original reference number, the reasons for disagreement, new evidence, and your desired outcome.
- Final Decision: Wellthlink will issue a final internal decision to either uphold, partially uphold, or reject the complaint. This internal decision does not waive your external legal rights.
- Mediation: We encourage parties to resolve disputes through an agreed-upon, impartial third-party mediator before initiating formal lawsuits.
4. Legal & Administrative Framework
- Governing Law: These terms are governed by and interpreted under the laws of the Federal Republic of Nigeria.
- External Remedies & Litigation: Nothing in these terms restricts your rights under Nigerian consumer protection laws. If litigation becomes necessary, the appropriate contractual forum applies. Wellthlink reserves all rights to sue for breach of contract, fraud, defamation, or intellectual property misuse.
- Record Keeping: Complaint history and related records are securely maintained for quality control, compliance, and product safety in line with our Privacy & Data Protection Policy.
- No Waiver: A failure or delay by Wellthlink to enforce any provision of these terms does not waive our right to enforce that provision in the future.
- Amendments & Acknowledgment: Wellthlink reserves the right to update this policy at any time to reflect operational or regulatory changes. By purchasing our products or participating as a distributor, you acknowledge and agree to these terms.